Support

Support & Aftercare Services

Ongoing technical support for UPS and standby power systems, from day-to-day troubleshooting to long-term maintenance planning.

Call 01488 685207 Contact Support

Technical support you can actually reach

Our team works closely with manufacturers and combines practical field experience with product-level support to help you resolve issues quickly and keep critical systems running.

We focus on long-term reliability, not one-off fixes. After installation and commissioning, we stay involved with proactive service and responsive guidance whenever you need us.

Warranties

Clear warranty support

Extended warranty options are available on selected models, with cover up to five years.
Standard UK warranty typically covers non-consumable parts and labour when systems are operated within published guidelines.
Batteries are consumable items and are normally covered by a one-year manufacturer warranty.

Aftercare Services

What our support includes

Technical Support

Responsive troubleshooting and guidance to resolve faults quickly and reduce disruption.

Rapid fault triage for UPS and standby power systems
Clear technical guidance for next-step resolution
Support aimed at minimising downtime impact

Maintenance Contracts

Planned maintenance agreements for UPS and generators to keep systems reliable.

Scheduled preventive visits matched to your site risk profile
Service records and reporting for operational visibility
Flexible contract options for single or multi-site estates

System Health Checks

Detailed health checks for UPS and generator systems with clear condition reporting.

Load, runtime and system condition assessment
Early identification of wear, faults and risk points
Prioritised recommendations for remediation planning

Load Bank Testing

Generator load bank testing to verify performance under real operating conditions.

Controlled test conditions to validate generator output
Performance checks under realistic operating loads
Documented results to support maintenance planning

Battery Replacement

UPS battery testing and replacement to protect runtime performance and resilience.

Battery condition testing and lifecycle checks
Planned and reactive replacement options
Post-replacement validation for dependable autonomy

Repair Services

Repair services for UPS and generators with practical recommendations on next steps.

Diagnosis and repair of common UPS and generator faults
Practical repair-vs-replace guidance where needed
Targeted remediation to restore reliable operation

Equipment Relocation

Safe relocation support for temporary or permanent site moves and infrastructure changes.

Planned decommissioning and relocation sequencing
Controlled transport and reinstallation support
Commissioning checks after move completion

Need immediate support?

Tell us what system you have in place and what issue you are seeing. We will help you plan the right next step quickly.

Request Support 01488 685207